Nelson Mercedes

Florida, USA | Email | LinkedIn | GitHub

Cloud / DevOps Engineer | AWS, Terraform, Serverless | Open to remote roles

About Me

AWS Certified Solutions Architect – Associate and AWS Certified Cloud Practitioner with 10+ years of IT infrastructure experience, specializing in building, automating, and securing cloud-native and hybrid environments. Proven expertise in serverless architectures, infrastructure as code with Terraform, CI/CD pipelines, containerization, and network security.

CERTIFICATIONS

TECHNICAL SKILLS

EXPERIENCE

Systems Engineer

Unisys | New York, NY / Orlando, FL

Mar 2015 – Apr 2025

  • Diagnosed and resolved enterprise Windows Server and desktop issues, covering OS, application, and network layers.
  • Performed on-site hardware repairs and upgrades, including system board, storage, memory, and network interface replacements.
  • Coordinated client communication via email, phone, and messaging to schedule maintenance, minimize downtime, and confirm resolution.
  • Managed parts inventory, tracked usage trends, and streamlined logistics for rapid service turnaround.
  • Documented procedures and created runbooks for recurring tasks, enabling faster handoffs and remote troubleshooting.
  • Collaborated with distributed technical teams to escalate complex issues, align on resolutions, and maintain SLAs.

IT Support

Marsh & McLennan | New York, NY

Aug 2011 – Sep 2012

  • Provisioned and managed user accounts in Active Directory, applying security group policies and access controls.
  • Deployed and imaged Windows workstations with domain configurations, security hardening, and enterprise software packages.
  • Delivered Tier 1–2 support for hardware, OS, and application issues, resolving tickets within established response times.
  • Created documentation for recurring technical issues, improving team knowledge sharing and resolution consistency.

EDUCATION

PERSONAL PROJECTS

Visitor Count: Loading...